I got part of my order, but no board.
Where's my SUP board?
Your paddles and/or accessories sometimes show up before your board and this can throw people off. Understand, the hard boards ship separately through Pilot Freight and usually arrive within a few days of everything else (accessories ship either UPS or USPS). Unlike a UPS shipment, which gets dropped off at your place, the freight company will call you (via the number you provided in your order) when the board is in your local area and they will schedule a delivery date with you. If you listed a bad number, please call Pilot directly at 1-800-HI-PILOT and have your tracking number available.
Anything else in your order will ship separately via UPS or USPS, and will have a separate tracking number.
We ship boards independently and we're one of the few in the industry to double box all of our boards so they have the best possible chance of arriving intact. Boards arriving damaged is a big issue in the stand up paddle boarding market and it makes for a disappointing customer experience, so we do everything we can to minimize it. Some companies ship paddles with their boards and that creates extra pressure points and leads to even more damage. As such, our paddles and all accessories ship separately.