Easy Returns Policy
Tower Paddle Boards prides itself on customer service and satisfaction. Our aim is to exceed your highest expectations in terms of both product quality and customer service.
Your Satisfaction is Guaranteed
Please note these terms when returning an order:
Returns on Damaged Goods
Send All Returns to:
Attn: Tower Paddle Boards
Special Note on EPS/Epoxy SUP boards during delivery
If your SUP board is damaged during delivery, you have 2 options:
Option 1: Accept delivery and we'll compensate you - If you feel the damage is something you can live with or repair, please accept the delivery, keep the board boxes and bubble wrap packaging and contact us. We will try to determine a refund to compensate you fairly for the damage. Our aim is to make you 100% satisfied, but if we can't reach agreement that makes sense we will retrieve the board and just send you a replacement.
Option 2: Refuse shipment - If you don't feel compensation will do the trick, just refuse shipment (write "refused due to damage" on the shipping receipt) and notify us. We'll get a replacement board out right away, but understand it will take another 3-10 days in transit just like the 1st shipment.
Damage rarely happens to our boards, but understand
that in the event it does, we are here to take care
of you. At extra expense, we double box our boards
to minimize the risk of damage, but it still is
a possibility. Our policy is to be open and honest
with you and not make you jump thru a bunch of hoops
to get a satisfactory remedy. All that we ask from
you is that you also understand that sometimes these
things happen, and all parties have to be reasonable.
We'll get the situation rectified.