Paddle Boards Warranty for Tower SUP
Paddle Boards Warranty Details
We take a lot of pride in building quality paddle boards and paddle board accessories for our customers at Tower Paddle Boards. We don't take any shortcuts on the quality of our stand up paddle boards and paddle board accessories, and we don't take any shortcuts when it comes to customer service. As a direct to consumer paddle board brand, we have a direct relationship with every customer that purchases paddle boards from us. We get feedback directly from customers on a daily basis and we integrate that into our product development process and our paddle board customer service.
We want every customer of ours to be so happy with their paddle boards purchase that they tell all their friends. That's the bar for our level of customer service. If for any reason a Tower paddle boards product does not meet your standards and/or if you feel it is defective, you may be covered by the below product warranty. We do not extend warranties to resold paddle boards. You may be asked to provide proof of purchase in order to receive warranty benefits.
We have a 2 year limited manufacturer's warranty on our inflatable paddle boards from the date of purchase. This excludes stand up paddle boarding accessories if you purchased the inflatable board package (i.e. paddle and pump). The 2 year warranty covers any abnormal defect in workmanship or materials that occurs within the warranty period. This does not include normal wear and tear or any issues that arise due to negligence. Negligence may include, but is not limited to, damage due to prolonged sun exposure, damage or breakage due to occurrences outside of our control, damage due to improper inflation (say you use an high-pressure air compressor to rapidly inflate your inflatable paddle board, which can cause damage), or damage due to salt water corrosion. Please see our "how to stand up paddle board" FAQs page for any questions regarding caring for your inflatable paddle board.
In the event an issue covered under our inflatable paddle boards warranty occurs, we reserve the right to either have the product repaired or send an equivalent replacement product at no cost to you.
There is no warranty on hard paddle boards at Tower. As epoxy paddle boards, like surfboards, are relatively fragile, this is standard policy in the industry. It is the customer's responsibility to take proper care of your hard stand up paddle board.
We so have a 30 day return window for unused hard paddle boards, paddle boards with defects, and paddle boards that are damaged in shipment to you. This 30-day return window on hard paddle boards is from your date of receipt. Note that the paddle board has to be unused to qualify. Further, note that we do not have any warranty on hard paddle boards beyond this 30 day return window. Once your paddle board is used or the return period has expired, there is no option to return or replace your Tower stand up paddle board. Hard paddle boards are fragile by nature and are likely to dent or ding in the lifetime of the board. Please be aware of this when purchasing.
Here's an entertaining video about how easily epoxy stand up paddle boards can get damaged as compared to inflatable paddle boards
We have a 30 day return policy for SUP paddles and paddleboard accessories, however there is no warranty on these products. Please see our how to paddle board question page for product care details.
Filing a Paddle Board Warranty Claim
Please contact us via email (firstname.lastname@example.org) with the following information:
- Full name the paddle board order was under
- Paddle boards order number
- Description of issue
- Picture or video of issue