Easy Returns Policy
by Stephan Aarstol
Tower Paddle Boards prides itself on customer service
and satisfaction. Our aim is to exceed your highest expectations in
terms of both product quality and customer service.
Your Satisfaction is Guaranteed
We're confident that you'll be overwhelmed by the world-class quality
of our stand up paddle boards, sup accessories, and surfwear. In fact,
we back all of our SUP boards, as well as the rest of our products,
with a 30-day money back guarantee. If you are not satisfied beyond
your expectations with your purchase you may return it
in its unused or original condition within 30 days of receipt for a full refund
(or exchange) less total shipping charges.
Please note these terms when returning an order:
1 - We will refund the full purchase price of the order minus total shipping charges. Shipping charges are non-refundable, except in the event that Tower has shipped the wrong items.
2 - All returns require a merchandise return/exchange form. Please click here to print off and fill out the Merchandise Return/Exchange form. Include this in the merchandise box being returned to Tower.
3 - Refunds will only be made in the same form as the original payment within 15 days of our receipt of a return.
4 - We recommend using a shipping method that is traceable so that your shipment will not be lost or damaged during shipment. We cannot be responsible for defects or damage caused by customer error.
Returns on Damaged Goods
If your order arrives damaged upon delivery, please report it to us
within 24 hours by either emailing us at
 ,
or by calling us at (866) 622-4477. It is imperative
that you contact us promptly so that we can work out the details with
our shipper within the allowable time frame, and so that we can remedy
the situation for you as quickly as possible.
Send All Returns to:
Attn: Tower Paddle Boards
3330 Kurtz St.
San Diego, CA 92110
Special Note on EPS/Epoxy
SUP boards during delivery
If your SUP board is damaged during delivery, you
have 2 options:
Option 1: Accept delivery and we'll compensate
you
- If you feel the damage is something
you can live with or repair, please accept the delivery,
keep the board boxes and bubble wrap packaging and
contact us. We will try to determine a refund to
compensate you fairly for the damage. Our aim is
to make you 100% satisfied, but if we can't reach
agreement that makes sense we will retrieve the
board and just send you a replacement.
Option 2: Refuse shipment
-If
you don't feel compensation will do the trick, just
refuse shipment (write "refused due to damage"
on the shipping receipt) and notify us. We'll get
a replacement board out right away, but understand
it will take another 3-10 days in transit just like
the 1st shipment.
Damage rarely happens to our boards, but understand
that in the event it does, we are here to take care
of you. At extra expense, we double box our boards
to minimize the risk of damage, but it still is
a possibility. Our policy is to be open and honest
with you and not make you jump thru a bunch of hoops
to get a satisfactory remedy. All that we ask from
you is that you also understand that sometimes these
things happen, and all parties have to be reasonable.
We'll get the situation rectified.
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