To track your board's progress, you can retrieve
your tracking number via two methods. Please note: All accessories ship separately. You will receive separate tracking number(s) for accessory shipments. Accessories will likely arrive before the board(s).
Tracking method #1: Via link in order confirmation
Upon your order shipping, you should have received
a "shipment confirmation" email. That
email contains a direct link to your order status
and tracking information. Our boards ship via Pilot
Freight and you order information page should contain
a 9 digit tracking number (something like 06XXXXXXX).
You can track that number at
http://www.pilotdelivers.com or call them at 1-800-HI-PILOT.
Tracking method #2: Via the "My Account"
You can check your order information anytime thru
our website. Just click on the "
" text link at the top of http://www.towerpaddleboards.com.
This may prompt you to login to the site with your
email address and password (if you ordered via phone your password is likely "tower"). You can use the "forgot
my password" link to get your password emailed
to you. Once you're logged in, the "
" page has a bunch of personalized
links. The very top left one says, "Review
Orders/Track Packages". Click that to find
the order in question, and then click the blue button
next to that order that reads, "View or change
order." This will take you to a page with all
of your order details, including the status and
your tracking number right at the top of the page.
If the order status reads "processing",
your order hasn't shipped yet. In that event, the
best way to get a quick response is to email us
firstname.lastname@example.org to inquire about when your order will ship.
Tower hard boards ship via
Pilot freight by themselves. Anything else in your order
will ship separately via UPS or USPS, and will have
a separate tracking number. We ship boards independently
and we're one of the few in the industry to double
box all of our boards so they have the best possible
chance of arriving intact. Boards arriving damaged
is a big issue in the stand up paddle boarding market
and it makes for a disappointing customer experience,
so we do everything we can to minimize it. Some
companies ship paddles with their boards and that
creates extra pressure points and leads to even
more damage. As such, our paddles and all accessories
ship separate. Unlike
a UPS shipment, which just sort of arrives at your
place, on the board shipment the freight company
will call the shipping phone number you provided
on your order when the board is in your local area
and they will schedule a delivery for you.
Hard Board FAQs
How can I track my hard board shipment?
How do I repair a G-SUP?
How do I make my board track straighter?
What are side fins used for? Do I need side fins?
What is the hex wrench that came with my fin for?
How do I ride a paddleboard?
How do I repair my SUP board?
How do I install the center fin?