Your paddles and/or accessories sometimes show up
before your board and this can throw people off.
Understand, the hard boards ship separately through Pilot Freight and
usually arrive within a few days of everything
else (accessories ship either UPS or USPS). Unlike
a UPS shipment, which gets dropped off at your
place, the freight company
will call you (via the number you provided in your order) when the board is in your local area
and they will schedule a delivery date with you. If you listed a bad number, please call Pilot directly at 1-800-HI-PILOT and have your tracking number available.
Anything else in your order
will ship separately via UPS or USPS, and will have
a separate tracking number.
We ship boards independently
and we're one of the few in the industry to double
box all of our boards so they have the best possible
chance of arriving intact. Boards arriving damaged
is a big issue in the stand up paddle boarding market
and it makes for a disappointing customer experience,
so we do everything we can to minimize it. Some
companies ship paddles with their boards and that
creates extra pressure points and leads to even
more damage. As such, our paddles and all accessories
Is this shipped in a generic box?
Are the fins included?
Does it come with a bag?
How is my order being shipped?
I only got part of my order, what's going on?
Does Tower ship internationally?
Does Tower have a military discount?
Can I pick up an order in store?
Where can I rent a Tower board?
Does Tower have a two board deal?
Does Tower drop-ship or wholesale?
Can I pay on a Payment Plan?
What's the ship time for inflatables and accessories?
What carrier do you use to ship?
What should I be doing to maintain my board?