Domestic Orders (USA)
Special Notes on EPS/Epoxy SUP Shipments
We at Tower Paddle Boards want your online experience
to be enjoyable, simple and successful. As seasoned
eCommerce veterans, we appreciate the importance
of getting your order delivered to you in a timely
manner, and explaining the whole process upfront.
To that end, we have created the following shipping
policy which should clarify what companies we use
for our shipments and how quickly we anticipate
getting your order out the door.
Please review our policies and procedures and let us know if you have
any questions or concerns by contacting us at:
We do not ship orders on Saturdays or Sundays.
Here are details on our shipping methods.
Domestic Orders (USA)
Note: We only ship
EPS/Epoxy stand up paddle boards in the Continental
United States. We DO NOT ship to Hawaii, Alaska,
or Puerto Rico. Nor do we ship to APO/FPO addresses.
Sorry, but no exceptions.
- Tower Stand Up Paddle Boards
- Regardless of the size of the board, Tower
EPS/Epoxy SUP boards ship for $99 within the continental
US (Inflatable SUPs ship in boxes
via UPS like other small products). We ship SUPs
by a specialty freight company and it varies who
we use. Time in transit is typically 3-10 days.
We do not offer expedited shipping on stand up
paddle boards. Boards typically ship within 1-2
business days of purchase.
- Other Brand Stand Up Paddle Boards
- We charge a $150 flat rate fee to ship all other
stand up paddle boards.
- All Other Products - Shipping
pricing is based on our real costs with factor
in weight and distance from San Diego, CA. Shipments
go via UPS Ground or USPS Priority, depending
on the destination and weight. Time in transit
is typically 1-5 business days. Items typically
ship within 1-2 business days of purchase.
- EPS/Epoxy Stand Up Paddle Boards
- Sorry, but we
currently DO NOT ship EPS/Epoxy stand up paddle
boards outside of the Continental United States.
Inflatable SUPs ship do ship internationally in
boxes via USPS Priority International mail like
other small products.
- All Other Products & Inflatable
SUPs - We
ship via USPS Priority International mail.
A shipping quote is created online during check-out
prior to prompting you for your credit card. Rates
are based on weight and destination. Time in transit
is typically 6-10 business days, although this
can vary quite a bit. Items typically ship within
1-2 business days of purchase.
shipping price only reflects the base shipping charge
not including customs duties, taxes and country
specific fees. Our shipping price
ONLY reflects the cost for us to ship your order
to your country. If you are unsure of your country's
import policies, please check with them before ordering.
Tower Paddle Boards will not be held liable for
any customs duties or taxes that arise from your
local customs office. Tower Paddle Boards will also
not be held responsible for any additional fee the
local carrier in your country may charge.
Estimated delivery time for items we have in stock
is from date of shipment provided no problems or
delays occur with your local customs office AND
it is only an estimate. International shipment times
vary greatly. Tower Paddle Boards will not be held
responsible or liable for any problems that result
at your local customs office.
Board Delivery Instructions
Because of their size, delivery on stand up paddle
boards is a little different than your regular UPS
or USPS delivery. We ship our boards via a freight
company. Here's what you need to know:
Expect a call before shipment
- The freight company will contact you via the phone
number on your order to schedule a convenient delivery
time when the board is in your area.
Arrange for personal receipt -
You will need to have someone available to take
delivery. If this is problematic, you can often
times pick it up at the shipping companies warehouse
with an ID.
Inspect upon delivery - Pull the
board out of the box and inspect it upon delivery,
especially if the box is badly damaged. The driver
is paid to hang around for 20-30 minutes if necessary,
so ask him to stay while you inspect it. Our freight
company is one of the best in the business, but
occasionally items of this nature can get damaged
during shipment. We are one of the few companies
in the industry that double boxes our shipments,
so risk of damage is minimal.
If your SUP board is damaged, you have
Option 1: Accept delivery and we'll compensate
you - If you feel the damage is something
you can live with or repair, please accept the delivery,
keep the board boxes and bubble wrap packaging and
contact us. We will try to determine a refund to
compensate you fairly for the damage. Our aim is
to make you 100% satisfied, but if we can't reach
agreement that makes sense we will retrieve the
board and just send you a replacement.
Option 2: Refuse shipment - If
you don't feel compensation will do the trick, just
refuse shipment (write "refused due to damage"
on the shipping receipt) and notify us. We'll get
a replacement board out right away, but understand
it will take another 3-10 days in transit just like
the 1st shipment.
Damage rarely happens to our boards, but understand
that in the event it does, we are here to take care
of you. At extra expense, we double box our boards
to minimize the risk of damage, but it still is
a possibility. Our policy is to be open and honest
with you and not make you jump thru a bunch of hoops
to get a satisfactory remedy. All that we ask from
you is that you also understand that sometimes these
things happen, and all parties have to be reasonable.
We'll get the situation rectified.