Domestic orders over $250 or that include a paddle board qualify for FREE SHIPPING!
We at Tower Paddle Boards want your online experience to be enjoyable, simple and successful. With Tower you get off the chart value on paddle boards AND unparalleled customer service. That's the Tower difference. As seasoned eCommerce veterans, we appreciate the importance of getting your order delivered to you in a timely manner, and explaining the whole process upfront. To that end, we have created the following shipping policy which should clarify what companies we use for our shipments and how quickly we anticipate getting your order out the door.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at:
Domestic Orders (USA)
Note: We only ship EPS/Epoxy stand up paddle boards in the Continental United States. We DO NOT ship to Hawaii, Alaska, or Puerto Rico. Nor do we ship to APO/FPO addresses. Sorry, but no exceptions.
Tower Stand Up Paddle Boards - All Tower paddle boards ship FREE (both hard boards and inflatable boards). We ship hard board SUPs by a specialty freight company and it varies who we use. Time in transit is typically 7-10 days. We do not offer expedited shipping on stand up paddle boards. Boards typically ship within 1-2 business days of purchase. Inflatable SUPs ship via UPS.
All Other Products - Shipping pricing is based on our real costs with factor in weight and distance from San Diego, CA. Shipments go via UPS Ground or USPS Priority, depending on the destination and weight. Time in transit is typically 1-5 business days. Items typically ship within 1-2 business days of purchase.
FREE Shipping - All domestic orders over $250 qualify for free shipping within the continental US. Additionally, all Tower paddle board orders qualify for free shipping within the continental US. This includes both inflatable paddle boards and hard boards.
EPS/Epoxy Stand Up Paddle Boards - Sorry, but we currently DO NOT ship EPS/Epoxy stand up paddle boards outside of the Continental United States. Inflatable SUPs do ship internationally in boxes via USPS Priority International mail like other small products.
Inflatable Paddle Boards / iSUPs - Our inflatable paddle boards ship internationally via USPS Priority International mail. You can add accessory items to your order and the shipping costs just increase with weight. A shipping quote is created online during check-out prior to prompting you for your credit card. Rates are based on weight and destination. Time in transit is typically 6-10 business days, although this can vary quite a bit. Items typically ship within 1-2 business days of purchase.
INTERNATIONAL SPECIAL ON iSUP PACKAGES ONLY - We have 2 special SKUs that qualify for flat-rate $29 shipping anywhere in the world we ship. You CAN NOT add accessories or anything else to this order or it will charge you regular international shipping rates. Only the iSUP package, nothing else. Shipping cost is $29 per iSUP package. Use these special links: International Adventurer iSUP Package | International Xplorer iSUP Package
All Other Products & Inflatable SUPs - We ship via USPS Priority International mail. A shipping quote is created online during check-out prior to prompting you for your credit card. Rates are based on weight and destination. Time in transit is typically 6-10 business days, although this can vary quite a bit. Items typically ship within 1-2 business days of purchase.
Our international shipping price only reflects the base shipping charge not including customs duties, taxes and country specific fees. Our shipping price ONLY reflects the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering. Tower Paddle Boards will not be held liable for any customs duties or taxes that arise from your local customs office. Tower Paddle Boards will also not be held responsible for any additional fee the local carrier in your country may charge.
Estimated delivery time for items we have in stock is from date of shipment provided no problems or delays occur with your local customs office AND it is only an estimate. International shipment times vary greatly. Tower Paddle Boards will not be held responsible or liable for any problems that result at your local customs office.
Board Delivery Instructions
Because of their size, delivery on stand up paddle boards is a little different than your regular UPS or USPS delivery. We ship our boards via a freight company. Here's what you need to know:
Expect a call before shipment - The freight company will contact you via the phone number on your order to schedule a convenient delivery time when the board is in your area.
Arrange for personal receipt - You will need to have someone available to take delivery. If this is problematic, you can often times pick it up at the shipping companies warehouse with an ID.
Inspect upon delivery - Pull the board out of the box and inspect it upon delivery, especially if the box is badly damaged. The driver is paid to hang around for 20-30 minutes if necessary, so ask him to stay while you inspect it. Our freight company is one of the best in the business, but occasionally items of this nature can get damaged during shipment. We are one of the few companies in the industry that double boxes our shipments, so risk of damage is minimal.
If your SUP board is damaged, you have 2 options:
Option 1: Accept delivery and we'll compensate you - If you feel the damage is something you can live with or repair, please accept the delivery, keep the board boxes and bubble wrap packaging and contact us. We will try to determine a refund to compensate you fairly for the damage. Our aim is to make you 100% satisfied, but if we can't reach agreement that makes sense we will retrieve the board and just send you a replacement.
Option 2: Refuse shipment - If you don't feel compensation will do the trick, just refuse shipment (write "refused due to damage" on the shipping receipt) and notify us. We'll get a replacement board out right away, but understand it will take another 7-10 days in transit just like the 1st shipment.
Damage rarely happens to our boards, but understand
that in the event it does, we are here to take care
of you. At extra expense, we double box our boards
to minimize the risk of damage, but it still is
a possibility. Our policy is to be open and honest
with you and not make you jump thru a bunch of hoops
to get a satisfactory remedy. All that we ask from
you is that you also understand that sometimes these
things happen, and all parties have to be reasonable.
We'll get the situation rectified.