Paddleboards Order Questions
Has my Tower paddleboards order shipped?
Click the "Order Status" link at the bottom left hand side of our site to check your Tower paddleboards order status.
How do I change quantities or cancel an item in my paddleboard order?
The easiest way is to simply reply to your order confirmation email and let us know what changes you want to make to your paddleboards order. We check emails before shipping the following day. We'll make the changes and confirm via email. You can also call us during business hours toll-free at 866.622.4477, or at 858.362.4082. Please note that once a paddleboards order has shipped, we can no longer change your order.
How do I track my paddleboard order?
Click the "Order Status" link at the bottom left side of our site to track your paddleboards order.
My paddleboards order never arrived.
Click the "Order Status" link at the bottom left side of our site to track your order. Be sure that all of the items in your order have shipped already. Click on your order number to see details. If you order displays a shipment tracking number under "Shipping details", check with the shipper's website to confirm that your Tower paddleboards packages were delivered. If your tracking number starts with "1Z", that's a UPS shipment. If it's not a UPS tracking number (and it's not a hard paddleboard shipment), it's likely a USPS shipment. If your packages each show a status of "delivered", please first check around your house/business for potential drop-off locations or check around with your neighbors to see if someone else received your Tower paddleboard package. 99% of the time, this is the case if your tracking number shows as being delivered. If you still can't locate it, contact customer service toll-free at 866.622.4477, or at 858.362.4082 for assistance.
An item is missing from my shipment.
Often times paddleboard shipments will ship in a couple different boxes. If you've received one part of your order but not the complete order, it's best to just wait a couple days. Click the "Order Status" link at the bottom left side of our site to track your paddleboards order. If your order shipped in multiple boxees, it will have multiple tracking numbers. Be sure that all of the items in your order have shipped already. Click on your order number to see details.
How do I create an account?
- Click the "My Account" link at the bottom left side of our site. If you don't already have an account, this will take you to the account login page. Click the register button at the bottom.
You can also create an account the first time you order something and check out of our store.
How do I edit my account information?
Click the "My Account" link at the bottom left side of our site. This will take you to a summary page. You can edit any section by clicking the blue edit links.
How much is my shipping?
See our shipping policy page for details on any shipping questions.
I forgot my password.
Click the "My Account" link at the bottom left side of our site. If you are not already logged in this will take you to the login page. Click the link to the right of the login box that says "Forgot your password?" That link will send an email to you. Follow the directions to reset your password.
How do I return my product?
Please visit our SUP Paddle Boards Return Policy page for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, the easiest way to remedy the situation is to reply to your order confirmation email and let us know what you received and didn't receive. We'll investigate and and confirm via email. You can also call us during business hours toll-free at 866.622.4477 or at 858.362.4082.
What is your return policy?
Please see our SUP Paddle Boards Return Policy for complete details.
When will my order ship?
Typically orders ship within 1-2 business days of ordering. Usually, it's the following business day that it will ship, but we reserve 1-2 business days to ship. Note that time in transit is in addition to this shipment processing time. Please see our Shipping Policy for more details.
Do you ship to my country?
We ship everything except our hard paddleboards and surfboards (which must be delivered via freight trucks) to most countries around the world. There are some exceptions and these evolve over time due to fraud concerns. To determine if your country is on our current ship to list, the best bet is to simulate an order and get to the check-out page where you can select from a country drop-down. If your country is on that list, we ship to your country. If you don't see you country there, we don't ship to your country. Sorry no exceptions.
What are my payment choices?
We currently accept Visa, MasterCard, American Express, Paypal, and we offer financing thru Affirm.
When will my order ship and what are my shipping charges?
Your options for shipping will be clearly displayed on the order check out page before you finalize your order. You can select from different shipping options and costs, depending on where your shipment is going and what time in transit you prefer.
What is the return policy?
Please see our SUP Paddle Boards Return Policy for complete details.
We're confident that you'll be overwhelmed by the world-class quality of all Tower paddleboards and paddleboard accessory products. In fact, we back all of our paddle board products with a 30-day money back guarantee. If you are not satisfied beyond your expectations with your purchase FOR ANY REASON you may return any Tower paddleboards item in its original condition within 30 days of receipt for a full refund (or exchange) less shipping charges. It's that simple. See our full SUP paddle boards return policy for details.
You can shop with confidence at TowerPaddleBoards.com as this website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. In fact, many security experts believe that online purchases using SSL encryption are far safer than using your credit card in person at a restaurant or department store.
Do I have to pay sales tax?
Sales tax will be calculated based on the shipping address location. Add item to cart and proceed through checkout for the exact sales tax amount. We are required to collect and remit sales tax in over half of the US states, and we calculate the exact sales tax due based on over 9000 individual tax locales. It's no fun for us either ;)
I have a question on my charges.
Click the "My Account" link at the bottom left side of our site to review your order details. You may compare your order history on our website, with your financial records. If you have further questions or concerns, the easiest way to remedy the situation is to reply to your order confirmation email and let us know what you believe the mistake was. We'll investigate and and confirm via email. You can also call us during business hours toll-free at 866.622.4477 or at 858.362.4082.
I need a copy of my receipt/invoice.
Click the "Order Status" link at the bottom left side of our site to track your order. Then click on the order number that you want an invoice printed for. This will take you to the detail page for your order and there is a blue link that reads, "Click here for a printable copy of your invoice".
When will my credit appear on my account?
We batch returns every 2 weeks. Depending on your bank, it can take from 2-6 business days from the time we credit you back for it to show up in your account. Thus the timing of your credit is usually from 1-3 weeks from the time we receive your return.
When will my credit card be charged?
Your credit card will be charged at the time your order ships, or upon placing your order for all custom orders. Note that an authorization will be placed on your card at the time of your order and that can look very similar to a charge on your end. Understand that it is just an authorization and if we don't charge against that authorization, it will just naturally fall off your account. You don't need to do anything.
How do I find my product?
To find the product(s) you're looking for, you may either use the navigation menus on the top, left & bottom of our paddleboard website, or simply type a keyword into the SEARCH box at the top right of our site. If you have any trouble locating a product, email us at firstname.lastname@example.org or call us during business hours toll-free at 866.622.4477 or at 858.362.4082.
How do I navigate the Tower Paddleboard site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, email is at email@example.com or call us during business hours toll-free at 866.622.4477 or at 858.362.4082.
How do I use a coupon?
You are taken to the shopping cart page by adding items to your shopping cart or by clicking the cart icon at the the top right of our website. Click the "+COUPON CODE" on the right side of the cart to display an input box. Type in your coupon code and hit "apply code" and it will apply the coupon. Note that we rarely offer coupons, so if you are not already aware of a coupon code it isn't worth your trouble to email us asking us about coupon codes. That coupon code box is just there so we can accommodate them on the rare occasions when we do. There are no "standing" coupons.
How do I contact Tower Paddle Boards?
Check out our paddleboard brand contact page for all our contact information.